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Evaluating the performance of any organization is an essential part for overcoming their weaknesses. Customer is always on prior for finding and assessing the company's performance. They are always respectable for every organization. In this paper we first examine the Customer Relationship Management (CRM), especially customer behaviour and customer profiling. Then we describe the general overview...
ITIL (information technology infrastructure library) is the most widely used IT framework in organizations. This de-facto standard is a service-based IT-framework that aims to improve the quality of organizational services. The core of this framework is configuration management that includes configuration management data base (CMDB) to record, update and trace all assessed activities and information...
Grid systems allow the sharing of distributed resources of registered participants to perform tasks whose demand may exceed the capacity of individual participating organization. However, the collaborative aspect of grids is still underdeveloped as they lack features and mechanisms for interaction and collaboration. This paper presents the design and development of an integrated front-end as a workplace...
Today's organizations are dealing with the consequences of exploding IT growth in terms of data integration. The ability to seamlessly connect with its users, business customers, and coworkers is vital for success of any organization in this competitive world. Most organizations still store and exchange data in different formats, such as Spreadsheets, EDI formats, databases, text files, Mails, and...
E-Government Procurement is the most important experimental project in the electronic business "11th Five-Year Plan" in China. It is also the most important project in the development of Electronic Government Affair. Based on the analysis of e-Government Procurement in China, the paper considers that introducing BC (business component) theory and business component framework into the construction...
Integrated electronic medical record (EMR) systems are becoming an essential part of the fabric of modern healthcare. EMR systems have evolved from pure record-keeping to an integrated, enterprise-wide system that holds the promise of accurate, real time access to patient healthcare data. EMR systems can provide healthcare administrators and clinicians with the information necessary to improve patient...
This paper discusses the concepts of data warehouse technology and its importance for decision support system (DSS). The DSS as one kind smart software system of the important application value, provides, each kind of decision information as well as the commercial question solution for the enterprise. Thus Data warehouse can meet the requirements of the database management subsystems of DSS, and is...
Today companies are dealing with rapid and discontinuous changes, where technological achievements, information and knowledge are drivers for business success. In that chaotic world companies have been struggling with the dissipation of company knowledge. That costs companies thousands of dollars and delays the completion of work. Knowledge is a mix of experience, values, information, applied in the...
Enterprise model is the core component of the enabling technology of enterprise. Traditional enterprise reference architecture which has its time limit, mainly direct the system analyzing and designing as tools and methodology. The MDA (model driven architecture) decouple the model and the technology in the system developing, which couldnpsilat completely express the business logics, combining the...
Government business model (GBM) is used to depict business processes of governments. It includes three basic models, which are process model, organization model and resource model. But these three models can not depict the collaboration relation between the infrastructure elements (including organization model elements and resource model elements) or the information flow in a government business process...
In addition to enabling controlled sharing and isolation, the virtualization mechanism can help to provide users a single image, and to realize a more abstract and uniform view from a set of fine-grained, heterogeneous and un-ordered instances. The paper explores ways of business-oriented service abstraction, Web service virtualization, presents a practical approach and discusses the effects thereof...
This paper describes a novel architectural design model for implementing enterprise systems with the aid of service oriented architecture (SOA). It addresses the organizational challenges in enabling cross communication and collaboration without changing the current ICT infrastructure. Organizations in today's market require a dynamic system that synchronizes not only their supply chain, but also...
Actual information systems (IS) of big companies are very complex and sometimes difficult to control even if new techniques and new integrated software appears to give solutions. To get a complete, fresh and relevant information, close to the IS users needs, is a very difficult task, sometime impossible. We try to suggest a non-intrusive solution, facilitating this task and transparent to the users,...
Enterprise information management systems deal with management of business information within organizations in order to support decision-making processes or day-to-day operations that require the availability of knowledge. The business information from such systems is typically analyzed using monitoring systems that are designed with traditional data-warehouse and batch ETL (extract, transform and...
Awareness net model is created for identification of process awareness requirement of the actors in collaborative business process in terms of roles, tasks and artefacts that exist within the collaborative processes. It could divide actors' awareness of knowledge sharing into five awareness levels. Consequently, people could use the model to measure actors' contribution to knowledge sharing and improve...
Many organizations have to outsource some of their data mining tasks due to inadequate in-house IT expertise. During this process, the organizations lose full security control of their source data which may lead to the exposure of their business privacy. In this paper, we first present different application scenarios of outsourcing computing tasks of data mining, then identify the elements that may...
Product information is consist of product attributes and the relationships between products. Product classification is one of the relationships. Ontology can be used greatly in the formalization of product information. This article introduces the research on the application of ontology in product information organization, and preliminary discusses how to construct product ontology system. On this...
E-commerce applications automate various business processes within an organization. To maintain a competitive edge, business analysts frequently modify business processes. Determining the effort for modifying a business process is not a trivial task, since the changes to the business process will result in changes to the source code for which the business analyst has limited knowledge. In this paper,...
Survival in a knowledge-based economy is derived from the ability to convert information to knowledge. To do so, researchers and managers are increasingly relying on the field of data mining. Data mining identifies and confirms relationships between explanatory and criterion variables. Data mining are increasingly popular because of the substantial contributions they can make in converting information...
The growing need for an integrated view of scientific information from different sources has led to the need for scientific information integration, and on the other hand, SOA is one most prevailing technology for its advantages on solving integration problems. In this paper, we argue that the deployment of SOA in an organization should be business domain-specific, and propose an approach called CAFISE-S,...
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