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Despite the growth and commercial potential of instant messaging service, little is known about what factors create users' satisfaction with a particular service application. In this context, the major contribution is to examine the sources of users' satisfaction with WeChat official account. For this purpose, combining Information System Success theory, Theory of Reasoned Action and Technology Acceptance...
In the context of swift development of P2P e-commerce, it is critical to defending both customers and sellers from being victimized by probable deception stemming from uncertainties, vagueness and ambiguities that characterize the interactions amongst unfamiliar dealers. Accordingly, credit standing concerning each business partaker plays a decisive part in preventing fraud in P2P transactions and...
Conformance checking is a crucial challenge for modern inter-organizational business processes when critical security, privacy and workflow constraints must be satisfied to ensure the reliability of multi-party business procedures. Many of these constraints can be expressed in terms of causal dependencies, and verifying such dependencies can be fundamental to determine the correctness of transactions...
Cloud federation is a group of aggregated providers, who are mutually cooperating and collaborating to share their resources in order to improve each other services. It has lured the attention of commercial industries towards itself for its effective utilization of cloud resources. Effective management of the resource is very much required in order to increase the profits of an individual service...
The rapid growth of Social Commerce (s-commerce) fuels the need for delivering better quality of services. The existence of C2C social commerce on Facebook and other social media networks requires the use of electronic service quality (e-SQ) instruments. The aim of this paper is to apply the existing e-SQ measures to the context of C2C s-commerce in Thailand. A pilot test study was conducted on Facebook...
Social networking has become the main online platform not only to Generation Y cohorts, but also to other Internet user groups including Generation X and Baby Boomers. This not only affecting the way Internet users conducts their daily life; it also affects marketers (online and offline) in terms of their marketing practices. Especially to online marketers, this should be seen as a huge opportunity...
This article reports an investigation verifying and measuring the relationships among aspects in virtual storefronts and customers' patronage and purchase intention in physical commercial contexts, as well as the familiarity' impact on purchase intention. Based upon prior theoretical studies, a research model was established, and then the corresponding instrument's reliability and validity were confirmed...
As the adoption of enterprise Big Data platforms mature, the necessity to maintain systematic catalogue of data being processed and managed by these platforms becomes imperative. Enterprise data catalogues serve as centralized repositories of storing such metadata about data being handled by such platforms, enabling better data governance, security and control. Standardized approaches, methodologies...
The concept of O2O caught great interests from operators and researchers. Although O2O brings great opportunity to the market, the chaos and lack of credit make big problems to the thrive of O2O. The context and preference clustering model is proposed in this paper to study the affection of both customer context and service preference. The proposed model aims to realize a clustering method for both...
Sustainability of microgrids depends on a successful business model, enabling technology, and regulation policies. Technical challenges are still significant, but they can be divided and solved in diverse levels with application of existing technology in several ways. However, the regulatory context is vital to incentive microgrids integration into the electricity market. This article aims to explore...
In the dynamic and unstable E-commerce environment, online retailers must have more usable websites in order to satisfy their customers and thus increase their market share. This study has been undertaken in context of B2C E-commerce websites and its main purpose is to explore the linkages between different dimensions of website usability and their impact on user satisfaction. A questionnaire survey...
The paper is to explore how to satisfy customer-contact employees when they encounter their managers in the Chinese leisure industry. Adopted a qualitative approach, based on a case study of the Chinese golf industry, the research indicates internal service quality is constructed by nine dimensions in the four service situations, and develops a model of internal service quality construct during internal...
With rapid technological advancements, cloud marketplace witnessed frequent emergence of new service providers with similar offerings. However, service level agreements (SLAs), which document guaranteed quality of service levels, have not been found to be consistent among providers, even though they offer services with similar functionality. In service outsourcing environments, like cloud, the quality...
This study contended that the largest difference between continuance intention and general behavior intention depends on the existence of satisfaction with the confirmation of the ex post expectations about the products or services. The factors of attraction of online game design, trust, perceived risk, and social motives were proposed to have associations with both satisfaction with and continuance...
With the growing popularity of social media, consumers often rely on the recommendations obtained from online sources when making the purchase decision. Social commerce in this regard represents a shift in consumer's thinking from inefficient individual consumption to collaborative sharing and shopping. In this study, we investigate social commerce intention from two different but interrelated angles,...
Base on the Unified Theory of Acceptance and Use of Technology (UTAUT), the purpose of this study was to examine the influencing factors of the adoption of the financial services of Internet Bank. The proposed research model was validated with 371 respondents from nine domestic banks' customers in Taiwan. The findings of this study revealed that the prominent antecedents include Performance Expectancy,...
Enterprise Resource Planning (ERP) system literature lacks research on post-adoption stages, that is, actual usage. even less studies focus on the specificities of an industry analysis. Based on the Technology-Organizational-Environment (TOE) framework, the present study develops a research model to measure and examine determinants of ERP Use in regards to the impact on Iberian Manufacturing Small...
Consumer protection is an issue of great importance to Saudi Arabia, leading to the formation of a consumer protection agency as part of the Ministry of Commerce and Industry. However, studies have shown that this agency has not ensured adequate protection for consumers. This paper investigates whether better consumer protection may be achieved in Saudi Arabia through the design and implementation...
How to prevent brand crisis in present interactive environment? From a social psychological perspective, this paper argues that firms should consider how to launch the dialogue and interaction with customers at a strategic level, for enhancing their brand trust, mobilizing the masses of customers to participate in crisis-prevention works. Therefore, this paper introduces an important concept: interaction...
Are trust and satisfaction important in consumers' electronic commerce acceptance procedure? What are the antecedents of trust and satisfaction in this context? How do trust and satisfaction affect the Internet consumer's purchasing decision? To answer these questions, we develop a theoretical framework describing the trust-satisfaction based decision-making process a consumer uses when making a purchase...
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