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Knowledge Management methods, techniques and experience can bring a considerable help in preventing all kind of risks. The current economic context amplified the existing risks and introduced new ones such as environmental, political and social. Among the most critical risks of this century is this of lost of knowledge and “memory” in particular in industry involved in long-term activities. After...
Quality has been regarded as one of the most important factors for achieving competitive advantage with an emphasis on excellence. Achieving excellence through quality award is a challenging task, but sustaining this achievement is even more challenging. Given the importance and benefits of continuously practicing with a quality award to organizations, very limited empirical research has been carried...
This paper tries to shed light on whether emotional intelligence (EI) predicts leadership effectiveness (LE) in the Chinese context. To do this, we apply Bar-On's EI dimensions and LE dimensions in Leadership Effectiveness Analysis as the instrument in this study. The finding, contrast to the hypothesis, is that EI can not predict LE in the Chinese context. As one of the pioneer research in such domain,...
This research recalls the resource base view of the firm theory that argues that return above the average is not only determined by the external factors but it is also determined by the internal factors. Instead of of talking at lower order of IT Capability, this study pays attention at corporate level strategy that. At this level of analysis, IT is not considered as operational tools only, further,...
In the paper, a vehicle network dynamic trust model will be come true. And a trust value evaluation method, which integrates many factors, is designed. Through the vehicle network, the model could expand road conditions with trust values to vehicle terminals in certain scope. Through this drivers could choose other ways before entering blocked ways. The experiment proved that this model can effectively...
Agile software development is known by focusing on interaction among team members to share knowledge. However, little guidance is provided to encourage interaction across agile teams. Based on a preliminary conceptual model, this paper examines influencing factors, such as organizational strategy, and communication flow and channels, regarding inter-team knowledge sharing (KS) effectiveness in agile...
In the distributed commercial environment, many enterprises utilize Web services to provide their resources such as data and applications to consumers. They collaborate with other relevant enterprises to accomplish tasks by sharing processes and resources. However, it is difficult to find the appropriate web service combination for enterprise, because the Quality of Services (QoS) that are widely...
Abstract With the fast-growing Internet technology, several service-based interactions are prevalent and appear in several forms such as e-commerce, content provider, Virtual Organizations, Peer-to-Peer, Web Service, Grids, Cloud Computing, and individual interactions. This demands for an effective mechanism to establish trust among participants in a high-level abstract way, capturing relevant factors...
This article presents an approach for decision support in tactical stock out management, primarily with respect to inventory management problems. A framework for eliciting information on stock out consequences from experts is presented. In a subsequent evaluation process, our solution approach for detecting cost functions in soft expert information is introduced: By applying a Genetic Programming...
This paper presents an empirical study of the learning organisation culture in Malaysian manufacturing companies. A survey, called the Dimensions of Learning Organisation Questionnaire (DLOQ), was used to collect data from employees of selected manufacturing companies. The data were analysed to assess the reliability and validity of the score of the DLOQ. The data were also analysed to determine the...
The intention of using self-service technology (SST) has been well documented in the marketing literature and researchers find that usefulness, ease of use, need for interaction, risk, technology anxiety, technology readiness, reliability and customers' personal factors all play a role in customers' intention on using SST. Yet few efforts have been made to examine how service experiences influence...
This study explores the impact process of customer participation on customer attribution, as well as the intermediary functions of expectation and perceived control in the impact process through experimental method. It offers an explanation from the perspective of attribution for studies on the intermediate factors in the transmission mechanism between customer participation and satisfaction, thus...
Through 335 questionnaires collected from 22 corporations in our survey, the two key factors which can influence the employee's knowledge reception readiness in the process of knowledge transfer, namely the degree of knowledge customization and the reliability of the knowledge source, are studied empirically. Moreover, the mediate effect of the employees' involvement degree and specialization degree...
The research on supply chain management (SCM) has been for decades the focus of the academic communities and practitioners alike. SCM depends on implementing e-commerce (EC) as the key success factor. Distribution channel as the very end of the supply chain where customers buy market offerings including core products and supplementary services plays a crucial role in business excellence. However,...
Environmental risky firms require technical advances in order to provide sustainable approaches, but also to generate trust in their progress. We use the theory of reasoned action to propose that users of the corporate Web site build trusting beliefs regarding three characteristics of the firm - ability, integrity, and benevolence - which are relevant factors with regard to understanding their intention...
With rapid growth of the Internet and the globalization of the market, companies accepted and adopted the new information and communication technology in the performance of their activities, not only to support traditional activities, but also to support those arising from new opportunities, mainly from the Internet. This paper addresses the e-service quality issue in the electronic marketplace. The...
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