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The purpose of this study is to explore Thai online customers' repurchase intention towards clothing. This study integrated Delone and Mclean's e-commerce success model to predict customers' repurchase intention to purchase clothing on the Internet. The data was collected using convenience sampling method with a survey of the customers in Thailand who had experienced purchasing clothing online. The...
Advances in technology have attracted more e-banking users in an e-Commerce context. Measuring service quality enhances delivering superior services to achieve competitive advantages. Studies on Internet service quality provide an adequate framework for measuring web site interactivity. However, no consensus exists to date regarding electronic service quality dimensions. Antecedents of service quality...
With a tremendous increasing of e-commerce service users and their visits of travel web sites, the author proposed a model that links these constructs as e-service quality, customer's satisfaction, affective trait, user's recommendation and complain and empirically tested it in e-service website settings. This study examines the relationship of two dispositional factors, positive and negative affect...
This study explores the impact process of customer participation on customer attribution, as well as the intermediary functions of expectation and perceived control in the impact process through experimental method. It offers an explanation from the perspective of attribution for studies on the intermediate factors in the transmission mechanism between customer participation and satisfaction, thus...
As a result of growing competition and increased customer expectations, the quality of leisure sport service has been identified as one of the most important topics in the field of service management. Providing high quality service is not only the most important factor for customer satisfaction and loyalty (e.g. Berry et al., 1994), but it could determine the competitiveness of a service provider...
Customer loyalty is an eventful precondition of enterprise development. Many researches indicated that the customer satisfaction and switching costs are important predictors of the customer loyalty. However, few studies focus on the moderating variables between these relationships. This study focuses on the moderating effect of personal innovativeness to the relationship between customer satisfaction,...
The importance of real-time prognostics and health monitoring (PHM) for mission critical systems has increased as the users of these systems demand improved operational availability, greater reliability, increased safety, and reduced cost. Defining requirements for PHM systems, however, has always been a challenge. Huge improvements in cost, schedule, and customer satisfaction can be realized by applying...
Because online consumers can easily switch to other e-commerce sites, their online loyalty is generally not high. How to attract the attention of online consumers and make them stick with the website has become a big challenge for e-commerce companies. In this paper, the antecedents of online stickiness and its effect on repurchase intention was examined from the view of website design. Structural...
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