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Despite the growth and commercial potential of instant messaging service, little is known about what factors create users' satisfaction with a particular service application. In this context, the major contribution is to examine the sources of users' satisfaction with WeChat official account. For this purpose, combining Information System Success theory, Theory of Reasoned Action and Technology Acceptance...
Advances in technology have attracted more e-banking users in an e-Commerce context. Measuring service quality enhances delivering superior services to achieve competitive advantages. Studies on Internet service quality provide an adequate framework for measuring web site interactivity. However, no consensus exists to date regarding electronic service quality dimensions. Antecedents of service quality...
With a tremendous increasing of e-commerce service users and their visits of travel web sites, the author proposed a model that links these constructs as e-service quality, customer's satisfaction, affective trait, user's recommendation and complain and empirically tested it in e-service website settings. This study examines the relationship of two dispositional factors, positive and negative affect...
The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues to the success of customers experience initiatives. This review paper analyses the relevant literature...
Designing fusion systems for decision support in complex dynamic situations calls for an integrated human-machine information environment, in which some processes are best executed automatically while for others the judgment and guidance of human experts and end-users are critical. Thus decision making in such environment requires constant information exchange between human and automated agents that...
Trust is critical for the growth of e-commerce. For consumers with or without experience, this study examines the influencing factors on online initial trust and ongoing trust by conducting an empirical test involving 800 participants with structure equation modeling (SEM). The results suggest the effects of perceived information quality on initial trust is significant, but its effect on ongoing trust...
This paper addresses why users accept the e-commerce website and how user's two important beliefs PU and PEOU are affected by the Website quality. In this study, we also introduce perceived playfulness as a new factor that reflects the user's intrinsic belief in user acceptance of e-commerce Website. A survey of 356 users was conducted to test our model. Information quality of e-commerce website is...
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