The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
The aim of this paper is to propose a framework analysis of urban bus transport service quality in Moroccan context. This framework is based on the principle of combining the user and the service managers, delegating authority and transport operator, vision and consists of three modules. Namely: Definition, evaluation and management of service quality. This paper will be carried out as follows: first,...
Despite the growth and commercial potential of instant messaging service, little is known about what factors create users' satisfaction with a particular service application. In this context, the major contribution is to examine the sources of users' satisfaction with WeChat official account. For this purpose, combining Information System Success theory, Theory of Reasoned Action and Technology Acceptance...
With the shift in economy from products to services, there emerged an identical need for shift in focus in the literature from product quality to service quality. Unlike products, there are challenges associated with service quality as services are not easily identifiable and measurable. There are quite a few service quality models available in the current literature and subsequently there have been...
Group-buying on the websites were widely used for B2C transactions by the Youth in China in these years. The names of the group-buying websites were the hot words that people always were talking about. The business model can bring a excellent cash flow and has huge market prospects. As a result, thousands of group-buying websites were built in China. But the increasingly fierce competition makes them...
With a tremendous increasing of e-commerce service users and their visits of travel web sites, the author proposed a model that links these constructs as e-service quality, customer's satisfaction, affective trait, user's recommendation and complain and empirically tested it in e-service website settings. This study examines the relationship of two dispositional factors, positive and negative affect...
As a result of growing competition and increased customer expectations, the quality of leisure sport service has been identified as one of the most important topics in the field of service management. Providing high quality service is not only the most important factor for customer satisfaction and loyalty (e.g. Berry et al., 1994), but it could determine the competitiveness of a service provider...
The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues to the success of customers experience initiatives. This review paper analyses the relevant literature...
This paper addresses why users accept the e-commerce website and how user's two important beliefs PU and PEOU are affected by the Website quality. In this study, we also introduce perceived playfulness as a new factor that reflects the user's intrinsic belief in user acceptance of e-commerce Website. A survey of 356 users was conducted to test our model. Information quality of e-commerce website is...
Service quality is a critical success factor for any organization whereas its evaluation still has not been fully addressed especially in the context of nonprofit organizations (NPOs). Therefore, the objective of this study is to investigate a multi-level grey evaluation method for service quality of NPOs. First, a framework for evaluating service quality is developed, which includes six dimensions...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.