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The purpose of this study is to explore Thai online customers' repurchase intention towards clothing. This study integrated Delone and Mclean's e-commerce success model to predict customers' repurchase intention to purchase clothing on the Internet. The data was collected using convenience sampling method with a survey of the customers in Thailand who had experienced purchasing clothing online. The...
The objective of this paper is to reveal the factors that determine customers' satisfaction of eMarketplaces in Saudi Arabia. Six hypotheses were postulated based on an extensive literature review in terms of security, complementary services, strong infrastructures, reliability and regulatory requirements of eMarketplaces. A survey (n=337) was carried out using convenience online tools. The sample...
Advances in technology have attracted more e-banking users in an e-Commerce context. Measuring service quality enhances delivering superior services to achieve competitive advantages. Studies on Internet service quality provide an adequate framework for measuring web site interactivity. However, no consensus exists to date regarding electronic service quality dimensions. Antecedents of service quality...
This paper proposed a method for assessing the service quality of e-government public service. The measurement of service quality is of great importance to service provider, particularly government institutions. E-government has become an explicit component of public sector reform and the aim of e-government is improving the performance of public service. In this paper the public service quality of...
In order to reveal the implementation efficiency of tour e-commerce, factor analysis is used in this paper. By quality measurement system design of tour e-commerce website, pretest and pilot test, single-dimension scale test, reliability analysis and validity testing, factor analysis can effectively reveal the correlation between web site design elements, web site content elements, web site feature...
This paper discusses the relationship among antecedents of trust, ability trust and goodwill trust in internet environments. Findings of the study indicate customer perceived value and customer satisfaction are positively related to ability trust and goodwill trust, corporate reputation has a significantly negative impact on ability trust, trust propensity has a significantly positive correlativity...
The research focuses on the relationship among the factors of service quality, customer satisfaction and customer loyalty. Considering the fact that the manner of handling complaints of banks might influence the loyalty of customers who had these complaints, the research attempts to put complaint handling in the customer loyalty model and learn its impact. Based on literature review, we propose the...
From the view of customers' perception, this paper analyzes the factors effecting online shopping, and combines with empirical analysis method for research. Gathering information by the questionnaire survey, we use statistical analysis, such as reliability analysis, validity analysis, regression analysis. These results show that questionnaire design is reasonable ,the reliability and validity are...
Since the late 1990s, numerous governments have made huge investments in electronic government services. The rise of these services has led to a concurrent need to develop models of customer satisfaction of e-government services. This study aims to establish an e-government customer satisfaction measurement model from the behavioral perspectives of users. Based on the Technology Acceptance Model (TAM)...
The Earth has been becoming a global village by interconnected internet; more and more enterprises recognize important roles of the internet for business development. In the context of people's focus from the internet needs to the internet value, if enterprises want to have higher competitive position, it is necessary to create more value for customers. Most studies focus on the level of the internet...
This study applying E-S-QUAL scale to analysis the factors affecting consumers to use internet banking services. Four factors were identified: e-service quality, e-customer satisfaction, perceived value and e-loyalty. Structural equation modelling (SEM) was computed to determine the relationships among these factors. The main results are as follows: there is 1) a positive relationship between e-service...
A traditional market survey typically seeks out customers' opinions using voluntary questionnaires or focus group interviews. The surveys' perceived and actual reliability could be limited by the number of customers who choose to respond, bias inherent in the wording of the questions or the subjects' interpretation regarding the information being sought. Online opinion resources such as review sites,...
With the increasing popularity of online shopping, e-commerce is becoming more and more important for enterprises to obtain superior performance. The purpose of this study is to identify some key determinants impacting customer purchase intention in e-commerce context. Building on the relevant literature, this article proposed e-commerce serive quality (ESQ) as a primary construct to predict purchase...
The measurement of Information Systems (IS) effectiveness has been prominent on the research agenda since the 1980s. Consequently various approaches for measuring IS effectiveness have been produced including that of service quality. This approach has its roots in the marketing discipline where service quality is primarily used to measure business success via a customer satisfaction set of dimensions...
Online market has grown continually. Travel websites and hotels have pursued alliance opportunities to provide hotel services for customers on travel websites. Previous studies focused on a single physical or virtual channel. The study examines the multiple channels alliances between travel websites and hotels. The results are as following: First, the service quality of travel websites has a positive...
Because online consumers can easily switch to other e-commerce sites, their online loyalty is generally not high. How to attract the attention of online consumers and make them stick with the website has become a big challenge for e-commerce companies. In this paper, the antecedents of online stickiness and its effect on repurchase intention was examined from the view of website design. Structural...
Service quality has been a construct of interest in strategic management and marketing research for many years. Nevertheless, the phenomenon of e-commerce service has only been recently introduced. The purpose of this paper is to develop an instrument for measuring service quality in an e-commerce context. In the current study, e-commerce service quality (ESQ) was conceptualized as a multi-dimensional...
Nowadays online shopping is becoming more and more popular. It is commonly recognized as an important goal for enterprises to promote their management of customer relationships. The aim of this paper is to study the factors that affect consumers' online shopping. Based on the market investigation, the research is to put forward 7 factors that may significantly influence the e-shopping behavior, and...
This paper focused on the building of customer loyalty model. Structural equation model has shown that both product satisfaction and service satisfaction have positive effects on customer satisfaction; the latter one also has a positive effect on customer loyalty. Then this paper analyzed the reasons of insignificant effects of product satisfaction and customer satisfaction on customer loyalty. Last,...
In order to confirm the influencing factors of customer satisfaction to individual Internet banking in China, customer satisfaction was introduced into this industry. Based on previous studies, series of factors related were extracted and summarized, and a research model was designed, with its hypothesis tested. The data were collected by surveys through a professional research site. With KOM and...
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