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Because of the characteristics of the availability and practicability, mobile media technology had got a rapid development in the whole world. So, people now often use mobile devices through a mobile application (APP). Based on this, this study established a mobile application customer engagement model to carry on the investigation and research about mobile application of customers' recommendation...
Power distribution companies must establish an optimal maintenance schedule that balances the reliability and efficiency of a number of widely scattered facilities. Accordingly, we have developed an optimization method for inspection scheduling by which optimal inspection schedules are planned using 1) a method to predict the inspection priority for each facility and 2) a method to establish an inspection...
As a general approach to gain electronic trust in business-to-consumer e-commerce, the customers select valid brands based on the authenticity of the Web and regulatory mechanisms in order to facilitate purchase decision process. This approach is not suitable for purchase from small companies without brands active in e-commerce. To purchase from these companies, we should follow other e-trust approaches...
The increased consumption of wine in Indonesia is clearly visible due to the increasing number of outlets that sell wine following the economy growth in Indonesia. The purpose of this research is to analyse the effect of product, price, place and promotion to purchase decision in DKI Jakarta and Tangerang. This research using quantitative method, number of respondents involve in this study are 150...
Samsung smart phones as the global leading brand has been gaining amazing achievements in global market. However, Samsung has encountered serious frustration in Chinese market which behaved as the continual dropping of market share since 2014. This study used an empirical way to examine the factors impacting Chinese customers purchase intention on Samsung smart phones including country-of-origin image,...
With globalization, commercial banks are facing increasingly strong competition, and their success now depends less on their hard power, but more on such soft powers as product ideas and moral orientation. Consequently, how to win customer with higher service quality, and to maintain and enlarge customer groups, becomes a central issue for them. By way of a customer questionnaire, this paper investigates...
Insurance data processing system used by PT. Asuransi Takaful Umum is a system Care Tech. Care Tech System is a system designed for general data processing such as vehicle insurance, fire, property, and others with a web-based base that can be accessed online. During implemented since October 2013, Care Tech system has not been evaluated in terms of user acceptance. The purpose of this study was to...
The number of detected and analyzed Advanced Persistent Threat (APT) campaigns increased over the last years. Two of the main objectives of such campaigns are to maintain long-term access to the environment of the target and to stay undetected. To achieve these goals the attackers use sophisticated and customized techniques for the lateral movement, to ensure that these activities are not detected...
This paper tries to shed light on whether emotional intelligence (EI) predicts leadership effectiveness (LE) in the Chinese context. To do this, we apply Bar-On's EI dimensions and LE dimensions in Leadership Effectiveness Analysis as the instrument in this study. The finding, contrast to the hypothesis, is that EI can not predict LE in the Chinese context. As one of the pioneer research in such domain,...
Prior studies of employee turnover have inherently included employees who depart due to dissatisfaction with the locality of their employment, though the search for factors contributing to turnover generally ignores locality. We introduce the construct of "locality turnover" defined as an employee's voluntary departure from the region or district. In a field study of 244 workers, we examined...
This study develops an original framework of inward and outward capability to explore the positive effect of adaptive ability (inward capability) and relationship learning (outward capability) on new product development performance through the partial mediator - resource integration. The study employed questionnaire survey and collected data from 167 Taiwanese manufacturing companies. Confirmatory...
In this article we introduce a new strategy for optimal diversification which combines elements of Diversified Risk Parity [1], [2] and Diversification Ratio [3], with emphasis on positive risk premiums. The Uncorrelated Positive Bets strategy involves the identification of reliable, independent sources of randomness and the quantification of their positive risk premium. We use principal component...
This study aims to discuss the effects of individual emotion and corporative environment on technology transfer, and explores corporative environment moderating effects between emotion and technology transfer. Corporative environment includes interpersonal relationship and social relationship; technology transfer includes explorative organizational learning and knowledge sharing. To predict individual-...
This study examines the impact of challenge stressor and hindrance stressor on job performance and second, revealing the moderating effect of social exchange relationship toward former relationship. Based on the 213 samples from Taiwanese firms, our analysis shows that challenge stressor can promote job performance while hindrance reduces performance. In addition, this study found the relationship...
This article presents an approach for decision support in tactical stock out management, primarily with respect to inventory management problems. A framework for eliciting information on stock out consequences from experts is presented. In a subsequent evaluation process, our solution approach for detecting cost functions in soft expert information is introduced: By applying a Genetic Programming...
In this article, We have researched about the integrity of the telephone marketing and enterprise image perception of consumers. In this study, We divided the sincerity telemarketing into a five-factor structure. They are people sincerity, product sincerity, channel of distribution sincerity, list price sincerity and interactivity. Our research is based on the rationality of five dimensionality of...
Based on literatures, enterprises' organizational learning structure includes six dimensions. That is, team orientation, system orientation, learning orientation, memory orientation, external orientation, as well as support orientation. In terms of the data acquired from the questionnaire, the article also undertakes exploratory factor analysis and confirmatory factor analysis. As the result reveals,...
Service quality has been extensively studied over the past years. Drawing upon the established service quality (SERVQUAL) dimensions, this study aimed to investigate the relationship between service quality and customer satisfaction within a business to business (B2B) pharmaceutical healthcare industry. Based on judgmental sampling approach, a postal questionnaire survey was used to collect data and...
In this paper canonical correlation analysis method is used to analyze the relationship between customer satisfaction and customer loyalty, for which data is collected from 2717 customers of bank in 13 Jiangsu cities. Highlights of the findings include that customer satisfaction have a positive significant effect on customer loyalty in the banking service industry, especially with the income improving,...
Based on the design of quantitative research, this study conducted questionnaire survey on the employees of international tourist hotels. A total of 227 effective questionnaires were collected between March 1, 2008 and May 31, 2008, and the data were analyzed by regression analysis to find out relationships among internal marketing, work attitude and organizational commitment in organizations. The...
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