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Samsung smart phones as the global leading brand has been gaining amazing achievements in global market. However, Samsung has encountered serious frustration in Chinese market which behaved as the continual dropping of market share since 2014. This study used an empirical way to examine the factors impacting Chinese customers purchase intention on Samsung smart phones including country-of-origin image,...
Undertaking the responsibility of student affairs management in universities, university counselors play an important role in assisting and guiding students to achieve their development tasks. It is of great significance to study the influence on the job Performance of competency and responsibility consciousness for strengthening the team management and promoting the job Performance of the university...
In this study 2-layer ANN (artificial neural network) a linear classifier and k-NN (k-nearest neighbor) a non-linear classifier were applied for identification and classification of images of four Indian wheat seed species into four classes of wheat seeds on the basis of their varieties. 120 images (40 images of four classes, 10 images of each class) from three different places were taken under same...
Customer interruption costs depend not only on customer characteristics and interruption duration, but also on the time of interruption. Time-dependent costs are incorporated in the Norwegian quality of supply regulation. New cost data are proposed from 2015. This paper demonstrates the importance of taking the time dependencies in the interruption cost and the time-dependent correlation with other...
This study reviews the effects of strategy orientation and synergy on new product performance using a meta-analytic approach. Based on empirical studies published before 2011, this study reveals interesting findings. First, the bivariate correlations show that market orientation and technological synergy are identified as the dominant drivers of new product performance. Second, moderator regression...
In this article, We have researched about the integrity of the telephone marketing and enterprise image perception of consumers. In this study, We divided the sincerity telemarketing into a five-factor structure. They are people sincerity, product sincerity, channel of distribution sincerity, list price sincerity and interactivity. Our research is based on the rationality of five dimensionality of...
Customer satisfaction (CS) gains lots of attention since it is believed to bring loyalty. However, are satisfied customers always loyal? Using meta-analytical method and based on 27 studies published from 1980 to 2007, we construct the moderators of CS-loyalty relationship model in four dimensions: cultural context, economic development, industry background and research method; and then put forward...
The objectiveness of this research is to establish and make an empirical analysis of a five factor model of the competency of professional managers in tourism hotel industry, which namely, professional ability, administrative skills, innovation quality, morality accomplishment, and knowledge experience. Forty six hotels with different stars in different cities are chosen to be the objects of experimental...
The characteristics of job can affect personal perceptions and behaviors in work place. Our study focuses on discussing the relations between work characteristics, jobburnout and individual performance. Based on the literature review of the related studies, we establish the theorical model and propose hypotheses. Though survey of young workers in companies in China, we try to explore jobvariety, job...
China is a late starter in tourism. The government adopted “open door policy” in the late 1970s and began welcoming international visitors. The world has witnessed a boom in tourism in China over the ensuing three decades. Along with the increase of visitors, the Chinese hotel industry developed with high speed to meet these demands. The Chinese hotel industry developed fast. However, from 1994 to...
In recent years, loyalty program as an important means of relationship marketing, has been highly concerned by scholars and enterprises. However, there are many problems when execute the loyalty program. The traditional loyalty program only focus on short-term economic profits is clearly needed to be improved. This paper explores the impact of loyalty programs on relationship benefits and customer...
The black box between High performance work systems(HPWS) and organizational performance is an important issue in the domain of Human Resource Management. Scholars strive hard to uncover it. After 2007's financial storm, they try to uncover it from the perspective of human resource flexibility which stems from the practices of HPWS and thereafter turns out to be organizational performance through...
This paper aims to use the theory of service quality evaluation and the method of mathematical statistics, initially establishes a medical service evaluation index system based on the archival research, experts consultation and patients communication. According to the prepared index system, the authors use questionnaire survey method to explore the major considered factors when patients evaluate the...
With the wanton spread of the global financial turmoil in 2008 ,the majority enterprises in China have been the impact in great degrees, including Apple industry. In this context, it is an urgent need to address many problems of Apple industry in order to obtain stable development. And organizational innovation is the effective measures to sustainable development and transforming itself.Based on the...
Staffs' perceived work pressure has complex influence on their performance. Empirical study indicates that work pressure can increase staffs' emotional labor and job burnout significantly, lead to emotional burnout and then affect study orientation negatively. So managers in service industry should pay attention to pressure management, adopt humanity methods to reduce staffs' emotional labor and job...
With the growing pursuit of leisure and health in life, the goods and services of the traditional beauty industry produce a great impact due to the aromatherapy has different levels of approach to cosmetology and health protection. In response to the typical industrial styles of aesthetic economy and experience economy times, Spa industry not only requires high-quality service system, but also relies...
As it continues to develop, both socially and economically, Taiwan's industrial structure is evolving from “Made in Taiwan” into “Served by Taiwan.” Furthermore, the rapid growth of communication technology has made entrepreneurs confronted and immersed by much more tremendous amount of information than before. Thus, it can be perceived that assisting enterprises to acquire significant external knowledge...
The development level of service industry is the important index measuring social economy developing stage. Rapid development of service is the internal requirement of solving human problem and improving social harmony. This article will focus on service with experience qualities. Through the analysis on development of service industry, brand analysis and the influence of loyalty, this article summarizes...
Human dispatch is a kind of employing labor way beneficial to employee, enterprises and society. However, human dispatch industry has not formed quality specifications as a newly arisen service industry, which restricted the development of human dispatch service. This paper argues that an important way of establishing service specifications for human dispatch industry is continuous improvement of...
Based on a job satisfaction survey to nearly 400 in-service hotel staff in Shanghai, this research uses factor analysis to explore the latent factors that might affect the job satisfaction of Shanghai hotel staff and uses one-way ANOVA to examine the significance of each factor to Shanghai hotel staff job satisfaction. This research will be helpful to discover the various demands of Shanghai hotel...
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