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The goal of this research is to investigate the process of customer knowledge capturing, specifically knowledge coming from customers. We identified and classified tools and methods of capturing knowledge from customers. Both general tools from knowledge management and specialized ones from marketing research were considered. Besides, we aligned these tools and methods with the contextual factors...
Enterprise architecture supports a holistic approach used to optimize various activities of a company. Software development companies frequently use a popular agile approach, and the most popular agile methodology is Scrum. A sprint retrospective is a Scrum process which is supposed to enable self-development and improve communication among team members. Unfortunately, the reality is usually different...
[Context and motivation] Due to lack of resources and teams with low levels of experience, startups face several challenges during their product development, such as product customization, attracting new customers, and mastering the technology uncertainty. To increase their market presence and compensate for their lack of resources, startups need to consider other options such as joint ventures and...
Most often, if a new product is complex, a unique company doesn't have all the competences or means to achieve alone its development. In this case alliances must be formed to carry on the development project. However, alliances often meet difficulties in achieving their objectives. That is mainly due to difficulties of communication between partners, or to missing skills or means required to go further...
Global manufacturing continues to grow, creating the need for enhanced innovation during New Product Development (NPD); this in-turn requires increased utilization of employee-generated knowledge. Enterprise Social Networks (ESNs), such as Yammer.com, is one method identified which can allow organisations to connect employees across departments and physical boundaries. This paper summarises the results...
Although high oil prices have attributed bad habits in a matter of “doing things right” rather than “doing the right things” in subsea productions, a continuous price drop renewed the need for cost cutting in recent years. This has been the case for subsea companies, where previous research found significant cost and schedule overruns due to late design changes. A large amount of these late design...
Several areas associated with intellectual asset management (IAM) that should to be considered prior to the launch of a product are described in detail. Specific emphasis is given to integrating an intellectual property strategy with product development and quality processes; developing competitive intelligence in order to determine freedom to operate; controlling external disclosures to maintain...
The Product development has been approached by linear methods that apply to any design problem without concern of ambient variables. In this approach, we will find a new matrix method that can deliver a basic path in which the designer can begin his journey, but adaptable to accept ambient variables.
Offshoring software development activities to a remote site in another country continues to be one of the key strategies to save development cost. However, the assumed economic benefits of offshoring are often questionable, due to a large number of hidden costs and too simple cost calculations. This study is a continuation of our work on calculating the true hourly cost that includes the extra direct...
This research is to make and realize an idea for computerized innovation, the idea integrating surveying patent information, reappearing problem and discovering breakthrough into design-around. Many experts made their efforts to develop variant approaches to analyze the patent information; however, those approaches could not provide effective clues to real innovation. The authors consider that the...
In the past, once a new product appearing in the market, consumers first check if the price is reasonable, if it is within their budget, if the product's functions meet their requirement, and if the appearance of the product caters to their preferences, etc. In fact, in addition to the corporate's brand image, the price, functionality and appearance will be the key success factors of product sales...
Innovation and product development activities in firms in almost all countries rely on the product development teams comprised of across functions. The members of product development team are those coming from various backgrounds, across departments and across areas of science. In many product development projects, team members do not always collaborate as expected due to differences in views and...
This paper addresses the issues regarding retrieve, reuse and update of design information in context of customized products and adaptive design. Capturing and representing design rationale during the development process has been identified as an important factor to support design of product variants. The study explores the development process from identifying customer requirements to production preparation...
Nowadays, effective and accurate analysis of customer requirements (CRs) is vital in the new product development process, especially in the early design stage, where corresponding changes can be made easily into the further development stages. Quality function deployment (QFD), acting as a customer-centric product development tool, is widely utilized in the product planning stage. Despite its “House...
Nowadays, manufacturing companies are faced with the challenge of meeting heterogeneous customer requirements in short product life cycles with a variety of product functions. So far, some of the functional requirements remain unknown until late stages of the product development. This is mainly caused by an increasing market dynamic in combination with the continuously changing customer expectations...
The present defence industry growth, driven by the emerging needs towards sustainable environment, has made multiple life cycle product remanufacturing into an important aspect in providing the solution for efficient supply chain management from as early as the design stage. Due to these strict needs, strategic assets are focused in this research, in order to provide it with a flexible framework to...
Excellence in product development results from integrating various stakeholders' requirements into a winning offering. Customer care has become increasingly important, as digitalization enables new business models and revenue streams for companies. The integration of care requirements must be enabled in the product development (PD) process beginning in the early concepting and development phases in...
Effective project management requires the development of a realistic plan which aims to ensure the success of the project and ultimately deliver a high quality product to customers. However, experience shows that the majority of software vendors managing projects suffer from numerous problems to provide usability in IT solutions and complete a project in a given time with success. In this paper we...
In product development and planning, enterprises often adopt matrix chart for strategic study. For example, QFD for the quality control of product parts and their best combination of quality control analysis or image words for two-dimension image scale for product appearance analysis or product appealing, purchase intention for consumer's preference study. Furthermore, value evaluation by the weights...
Social media makes co-creation process more open and collaborative between enterprises and customers. This paper studies the relationship between customer's social networks, that is, friendship-based and content-based networks, and customer-generated content in company social media platform. For customer's social networks we focus on the network centrality and customer-generated content is assessed...
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