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When analyzing competition in telecommunication markets it is fundamental to take into account their specific characteristics. Moreover, it is important to understand the temporal evolution of competition as a result of multiple contextual factors. For these reasons the present study analyzes competition in mobile telecommunications, measured through the Lerner Index, and explains its evolution through...
Background. Process mining is a technique to build process models from "execution logs" (i.e., events triggered by the execution of a process). State-of-the-art tools can provide process managers with different graphical representations of such models. Managers use these models to compare them with an ideal process model or to support process improvement. They typically select the representation...
Data is becoming more and more valuable as technology advances. Through crowdsourcing organizations are able to collect large amounts of data at an effective rate with little cost. This paper proposes a crowdsourcing-based music playing system, where the next song to play is determined by the listening preferences of realtime online users. Unlike conventional radio play system, where songs are randomly...
Business cards are defined as cards which contains some business information about a company or individual. Business card are usually includes a company name or business affiliation with a logo, in addition to some information about cards holders such as (holders name, street addresses, telephone number, fax number, e-mail addresses and website). Nowadays, it became very necessary for these cards...
As the demand for higher computing resource systems and more distributed services is increasing, changes are required. Cloud computing has thus enabled distributed networks that enable computing resources in an online manner. This has further developed into concepts such as mobile cloud computing systems which provide mobile devices with resources to help minimize computing limitations. Other technologies,...
The transition of the Russian telecommunications market to maturity stage brings up to date the necessity to employ a competitive strategy. Telecommunications companies provide a wide range of services in various regional markets. In this regard, they segment the market according to the types of communication services, regions and type of consumers. An analysis of telecommunications companies strategies...
Digital Transformation has revolutionized the job market. New digital profiles emerge to exercise new professions. However, the gap between the Digital Competences required by companies and the skills developed by the young graduates is large. Current engineer curriculums for masters and bachelor degrees have recently been adapted to the European Higher Education Area (EHEA) and it is early to proceed...
Advancements in game design, mobile technologies and game play have made researching into Massively Multiplayer Online Games a completely different genre altogether demanding interdisciplinary methodology and integration of different perspectives. The current study uses definitions borrowed from the MDA framework and combines it with active user perspectives and components of formal analysis to explore...
Mobile services become more pervasive and complex, customer experience is becoming a key competitive differentiator. Given that intense rivalry in the mobile telecommunication service industry, customer experience and customer satisfaction have become a vital concern for the mobile service providers. However, determinants of behavioural intention such as customer experience and customer satisfaction...
The workplace is changing to meet modern business needs by becoming a more agile and responsive environment. Employees need to develop strong transversal competencies such as communication, leadership, and problem solving to support their performance and professional development within these environments. Many existing processes to help employees develop their competencies and get insights into their...
Because of the characteristics of the availability and practicability, mobile media technology had got a rapid development in the whole world. So, people now often use mobile devices through a mobile application (APP). Based on this, this study established a mobile application customer engagement model to carry on the investigation and research about mobile application of customers' recommendation...
The paper reported a field survey that sought to examine the technical implications in the adoption of a Global System for Mobile communication GSM-based metering system in the New Juaben Municipality. Both simple random sampling and interview guide methods were used. The issues considered under the study were; understanding of a GSM-based metre reading, mobile phone penetration among consumers, reliability...
As the key to both offline and online business, consumers' trust to retailers always influences their purchase decision. In recent years, based on the traditional business, more and more click and mortar companies spring up. But could consumers' trust transfer from offline to online channel? And how? Extant researches lack deep exploration for these questions. In this study, introducing perceived...
An ongoing problem facing all companies is how to continuously satisfy customers. Customer satisfaction has been generally determined to be an indicator utilized by companies to improve goods and services for customer retention. Since information and communication technology (ICT) is rapidly developing in every field, companies should adequately capture customers' changing mindset or the underlying...
Crowdsourcing (CS) is a distributed software development model in which small activities (or microtasks) are developed by employees supported by an online platform. Due to the possibility of aggregating specialists and reducing costs, many companies are applying CS in their software development projects. However, there are still gaps in how microtasks are being adopted, leading to several management...
There are some corporate policies in most of companies around the world, focus on mobile devices to be used as BYOD (Bring Your Own Device), but in Ecuador, these policies are not being established yet. In spite of that, this technology has been used frequently, even do some employers don't allow to use employees' mobile devices because of the inherent security risks, without being aware that BYOD...
Nowadays there is an increasing interest in mobile application development. However, developers often disregard, or at least significantly adapt, existing software development processes to suit their purpose, given the existing specific constraints. Such adjustments can introduce variations and new trends in existing processes that in many occasions are not shared with the scientific community since...
Mobile Internet technology is an important tool and means to improve transportation services. Traditional transport service industry will also be based on the Internet platform to realize the transformation and reconstruction of the operating mode. In this paper, the impact of mobile Internet technology on transportation services industry is analyzed in detail. Moreover, how to create the environment...
The personalization is one of the main success factor in Mobile Commerce. This paper presents the main characteristic for Mobile Commerce and describes factors of personalization in Mobile Commerce, it also shows how these factors affects user satisfaction positively or negatively. The mechanism for personalization and recommendation system used in personalized Mobile Commerce are described. Many...
The development of data services (internet) in Indonesia is increasing for each year. The research firm emarketer said that the population netter in Indonesia reached 83.7 million people in 2014, and in 2017 is estimated to reach 112 million people. pt. xyz is a company with business in telecommunications by providing data services as one of its business processes. But in that business process, often...
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