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The purpose of this paper is to develop a service-module model based on the system viewpoint which can be used to pre-analyze customer perceived internal processes. Then, resources can be aligned to this forecasted service processes to make the service created value be as close as possible to the customer perceived value. The model fits to the current main-stream service paradigms and can help improve...
Two hundred and nine completed projects from across the US have each been assessed for the levels of technology employed on 68 different common project work functions (WFs). In addition, the projects have been assessed for the levels of overall project cost- and schedule-performance attained. This paper reports on the details and findings of this study. Specifically, project technology usage findings...
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